Privacy policy

PRIVACY POLICY

Channel Islands Distribution
18 Great Union Road, Jersey

1. Introduction

1.1 We are committed to protecting and respecting your privacy.
1.2 This Privacy Policy explains how we collect, use, store and protect your personal data in compliance with the Data Protection (Jersey) Law 2018 and other relevant legislation.
1.3 We act as the Data Controller for personal data collected via our website and business operations.

2. Data We Collect

We may collect the following information:

Identity data – name, title, date of birth (if provided)
Contact data – address, email, telephone number
Transaction data – purchase history, payment information (processed via secure payment provider)
Technical data – IP address, browser type, device information, usage statistics, cookies
Marketing preferences – your communication preferences and opt-ins
Any other data voluntarily provided through forms or correspondence.

3. How We Use Your Data

We process your personal data for the following purposes:

To process and fulfil orders
To provide customer service and respond to enquiries
To manage your online account
To communicate with you about your orders and updates
To send marketing communications (if you have opted in)
To improve our website and services
To comply with legal obligations, including GST reporting and accounting requirements.

4. Legal Bases for Processing

We process data only when legally permitted, including:

Performance of a contract – to fulfil your purchase or service request
Legal obligation – for record-keeping and compliance
Legitimate interest – improving our service and preventing fraud
Consent – for optional communications and marketing

5. Cookies

Our website uses cookies to improve your browsing experience and site functionality.
You can control or disable cookies through your browser settings, but this may affect functionality.

6. Sharing of Data

We may share your data with:

Trusted service providers (e.g. delivery partners, payment processors)
Legal or regulatory authorities when required by law
Professional advisors such as accountants or auditors
Successors in the event of a merger or business sale

We never sell your personal data to third parties.

7. International Transfers

Jersey maintains an adequacy status under UK and EU data protection law, allowing data to flow freely between these jurisdictions.
If data is transferred outside these areas, we ensure suitable safeguards (such as contractual clauses) are in place.

8. Data Retention

We retain data only as long as necessary for the purposes for which it was collected, including legal and tax obligations. When data is no longer required, it will be securely deleted or anonymised.

9. Your Rights

Under the Data Protection (Jersey) Law 2018, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Request data portability
Withdraw consent where processing is based on consent

Requests should be made in writing to the contact details below.

10. Security

We use appropriate technical and organisational measures to protect your data against loss, misuse, unauthorised access, or disclosure.
All payment information is processed securely by approved third-party providers.

11. Data Breaches

In the event of a data breach likely to affect your rights, we will notify the Jersey Office of the Information Commissioner (JOIC) and, where appropriate, affected individuals in accordance with the law.

12. Children

We do not knowingly collect data from individuals under 13 years of age. If we learn we have inadvertently collected data from a child, we will delete it promptly.

13. Changes to this Policy

We may update this Privacy Policy periodically. The latest version will always be published on our website.
Material changes will be highlighted, and where required, you will be notified directly.

14. Complaints

If you have concerns about our data handling, you may contact:
Jersey Office of the Information Commissioner (JOIC)
1st Floor, 5 Castle Street, St Helier, Jersey, JE2 3BT
Website: https://jerseyoic.org